UAB “CCS-CUSTOMERS CARE SERVICES”
WEBSITE PRIVACY POLICY
Last updated: 2024-06-10
UAB “CCS-customers care services” (hereinafter – we, the Company) is committed to protecting your information. We adhere to the European Union’s General Data Protection Regulation (GDPR) and other laws governing the processing of personal data as we manage your personal information collected by our Company. To learn more, please read this policy carefully.
1. Privacy Policy
Our privacy policy answers the most important questions about how we collect, use, and protect information about you. If you have any questions, we are ready to assist you as described below. If you need help, please contact us at: ccs@dat.lt .
Please read our Privacy Policies carefully:
2. Our contacts
If you have any questions, comments, or complaints regarding how we collect, use, and protect your information, our Data Protection Officer is ready to assist you. If you need their assistance, please contact them via email at ccs@dat.lt.
3. My rights
If you wish to exercise the following rights, please contact our Data Protection Officer using the details provided in the second point. Please note that these rights are subject to the conditions and exceptions set by law:
-
- Request access to the information we hold about you;
- Request correction of the information we hold about you;
- Request deletion of the information we hold about you;
- Request restriction of access to the information we hold about you or its deletion;
- Object to the collection, use, and storage of your information by our Company;
- Request the export of your data or its transfer to another company;
- File a complaint with the State Data Protection Inspectorate (more information at vdai.lrv.lt).
UAB “CCS-CUSTOMERS CARE SERVICES”
PRIVACY POLICY FOR WEBSITE VISITORS
Last updated: 2024-06-10
UAB “CCS-customers care services” (hereinafter – “we,” “the Company”) is committed to protecting your information. We adhere to the General Data Protection Regulation (GDPR) of the European Union and other laws governing the processing of personal data in handling your data within our Company.
1. How should I read this Privacy Policy?
This Privacy Policy will answer the key questions about how we collect, use, and protect information about you. If you have any questions or if any part of this notice is unclear, our Data Protection Officer is ready to assist you as described in Section 10 of this Privacy Policy. Please note that any form of the word “we” in this Privacy Policy refers to our Company, as indicated in Section 2 of this Privacy Policy.
2. Who is responsible for my data processing?
We are your data controller: UAB “CCS-customers care services”;
Our company registration code is: 302701939;
Our address: Savanorių pr. 123A, Vilnius;
Email address: ccs@ccs.lt;
Phone number: +370 5 249 0969
3. Why do you collect information about me?
We provide public access to the website ccs.lt (hereinafter – “the Website”), maintain and improve it. For these reasons, we use cookies. For more information about the cookies we use on our Website, please refer to our Cookie Policy.
If you send us a request, complaint, or inquiry via our email addresses, mail, or using our Website functionalities, we will store your data as described in the Privacy Policy for persons submitting inquiries, requests, and complaints.
4. What information do you collect, use, and store about me?
While browsing our Website, we only collect anonymous data from cookies about your browsing trends on our Website and demographic data.
We do not have the ability to use cookies on our social media accounts, but the social networks themselves do use cookies. For more information on how the operators of our social media accounts collect, use, and store information about you, please click the links below:
5. Do you use cookies?
Yes. We use cookies as outlined in our Cookie Policy.
6. What is the legal basis for collecting information about me?
We collect information about you lawfully because you have consented to the use of analytical cookies (GDPR Article 6(1)(a)).
7. Do you share my information with other entities?
We may share information with our service providers who offer IT and Website maintenance services.
8. Do you transfer information about me outside the European Economic Area?
Information is not transferred outside the European Economic Area (all EU member states plus Iceland, Liechtenstein, and Norway).
9. How long do you keep information about me?
Information related to cookies is stored as outlined in our Cookie Policy.
10. What actions can I take regarding my information in your Company?
If you wish to exercise the following rights, please contact our Data Protection Officer as specified in Section 11. Please note that these rights are subject to the conditions and exceptions set by law.
- Request access to the information we hold about you if we process your personal data from which you can be identified;
- Request correction or addition to the information we hold about you;
- Request deletion of the information we hold about you when:
– We process your data based on consent;
– We process your data unlawfully;
– Your data is processed based on our legitimate interests, and you contest our legitimate interests;
– Your data is no longer necessary for the purposes for which it was collected;
– We are subject to a legal obligation to delete information about you;
- Request restriction of processing your information when you contest the accuracy of the data or object to data processing, when you do not agree to the deletion of unlawfully processed data, or if the data is needed to assert, exercise, or defend legal claims;
- Object to the collection, use, and storage of your information by our Company when we rely on legitimate interests as the basis for data processing;
- Request the export of your data if you provided it in a structured, commonly used format and consented to the processing of such data or if we need to process this data to fulfill a contract with you;
- Withdraw your consent for the processing of your personal data at any time;
- File a complaint with the State Data Protection Inspectorate (more information at vdai.lrv.lt).
11. How can you assist me?
If you have any questions, comments, or complaints regarding how we collect, use, and protect data about you, our Data Protection Officer is ready to assist you. If you need their assistance, please contact them via email at ccs@dat.lt.
UAB “CCS-CUSTOMERS CARE SERVICES”
COOKIE POLICY
Last updated: 2024-06-10
1. What are cookies?
Cookies are small text files stored on your device (e.g., computer, mobile phone, tablet) by your browser when you browse websites. Other technologies, including data stored in your browser or device, identifiers related to your device, and other software, are used for similar purposes. Cookies are widely used to ensure websites function properly or more efficiently. In this policy, all of these technologies are referred to as “cookies.”
2. Why do you use cookies?
We use cookies to:
- Continuously improve the website to make it more attractive to you;
- Monitor and analyze website traffic trends;
- Analyze how users interact with our website;
- Ensure the website functions properly in multiple languages.
3. What types of cookies are there?
(a) Strictly necessary cookies
These cookies are essential for the website to function and for users to use its features, such as remembering information entered into forms as users navigate from one page to another during a browsing session. Without strictly necessary cookies, certain services on the website would be impossible to provide, and the website would not function as smoothly as it should. These cookies do not collect any information for marketing purposes and do not remember where you have been on the internet.
(b) Analytical cookies
Analytical cookies collect information about website usage and help improve website performance. For example, analytical cookies may show which pages are visited most often, help record any issues occurring on the website, and indicate whether the ads shown on the site are effective. Analytical cookies do not collect personal user information, and all data collected by these cookies is aggregated and anonymous.
(c) Functional cookies
Functional cookies allow the website to remember your choices and provide enhanced and more personalized features. They also remember changes you make, such as personalizing a webpage, and other instances, such as when you watch a video or leave a comment on our website. Functional cookies do not track your actions on other sites.
(d) Advertising cookies
Advertising cookies are used to display more relevant advertisements based on your interests or to limit the number of times you see the same ad on the website you are visiting. This type of cookie is also used to assess the effectiveness of advertising campaigns. These cookies can be used to remember your activities on the website.
4. What cookies do we use?
We use the following cookies:
|
COOKIE CATEGORY |
NAME OF THE COOKIE |
VALIDITY PERIOD OF THE COOKIE |
PURPOSE OF THE COOKIE |
|
Analytical cookies |
_ga |
2 years |
Cookies help collect information about website traffic and how our visitors use the website. Cookies gather data such as the number of visitors, the website from which visitors arrived, the pages visited on our site, and so on. |
|
Necessary coolkies |
elementor |
Never |
This cookie is used by the WordPress theme of the page. It allows the site owner to improve or modify the page’s information in real-time. |
|
cookielawinfo-checkbox-necessary |
1 year |
The purpose of this cookie is to check whether the user has consented to the use of cookies marked as necessary by the Company. |
|
|
cookielawinfo-checkbox-non-necessary |
1 year |
The purpose of this cookie is to check whether the user has consented to the use of cookies marked as non-essential by the Company. |
5. How can I manage cookies?
You can control cookie usage by changing your browser settings. For more information, please check the website of your browser’s developer.
Please note that deleting cookies or disabling cookie usage in the future may prevent you from accessing certain parts or functions of our website. If you change your cookie settings, it will also affect other websites you visit.
UAB “CCS-CUSTOMERS CARE SERVICES”
PRIVACY POLICY FOR INDIVIDUALS SUBMITTING INQUIRIES, REQUESTS, AND COMPLAINTS
Last updated: 2024-06-10
UAB “CCS-Customers Care Services” (hereinafter – “we,” “the Company”) is committed to protecting your information. We comply with the European Union General Data Protection Regulation (GDPR) and other laws governing the processing of personal data.
1. How should I read this Privacy Policy?
This Privacy Policy answers key questions about how we collect, use, and protect your information. If you have any questions or if any part of this notice is unclear, our Data Protection Officer is available to assist you as described in section 10 of this Privacy Policy. Please note that any reference to “we” in this Privacy Policy refers to our Company as outlined in section 2 of this Privacy Policy.
2. Who is responsible for processing my data?
We are the data controller: UAB “CCS-Customers Care Services”;
Company code: 302701939;
Address: Savanorių pr. 123A, Vilnius;
Email: ccs@ccs.lt;
Phone: +370 5 249 0969
3. Why do you collect information about me?
We collect, use, and store your name, surname, email address, and postal address (if necessary) for the following reasons:
- To properly administer inquiries, requests, and complaints and prepare responses to them;
- To fulfill our legal obligation to keep company operation records;
- To protect our legitimate interests – if necessary, we may use your personal data to defend our legitimate interests, including reputation, in courts, pre-trial dispute resolution institutions, and other competent authorities.
4. What information should I provide to you and why?
When submitting an inquiry through the contact emails or mail provided on our website, you should provide your name, surname, email address, phone number, or other contact details, the subject, content, and relevant information related to the inquiry. You may be asked to provide additional information to properly respond to your inquiry.
5. What is the legal basis for collecting information about me?
We collect and store information about you lawfully because:
- If you submit an inquiry, request, or complaint related to a contract we have entered into or are aiming to enter into – this data is collected for the purpose of performing or entering into a contract (GDPR Article 6(1)(b));
- If you submit an inquiry, request, or complaint for reasons other than contract performance or conclusion – we have a legitimate interest in administering inquiries (GDPR Article 6(1)(f));
- We are required to comply with a legal obligation to retain inquiries, requests, and complaints (GDPR Article 6(1)(c));
- We have a legitimate interest in defending our rights in courts or other institutions (GDPR Article 6(1)(f)).
6. Do you collect special categories of data about me?
We do not collect special categories of data about you. If such data is not relevant to your complaint, request, or inquiry, please do not provide it.
7. Do you share my information with other entities?
Information about you may be shared with:
- Legal service providers, law firms, as necessary for the defense of our legitimate interests;
- Service providers – communication (email), customer relationship management, and data storage service providers if the inquiry, request, or complaint is sent via email.
8. How long do you retain information about me?
Your information will be retained:
- If your inquiry relates to a contract we have or are planning to enter into – we will keep your information for 10 years after the end of the contract;
- If you have submitted a complaint, request, or other notice not related to contract formation, we will retain it according to the General Document Retention Periods approved by the Chief Archivist of Lithuania – for 1 year from the date of the decision in our Company;
- Documents submitted to courts or other dispute resolution or law enforcement bodies are retained for 1 year from the final decision;
- Enforcement orders from courts and bailiff orders are retained for 10 years after payments are completed.
9. What actions can I take regarding my information in your Company?
If you wish to take any of the actions listed below, please contact our Data Protection Officer as outlined in section 10. Please note that these rights may be subject to legal exceptions and limitations:
- Request access to the information we hold about you if we process personal data that can identify you;
- Request correction or supplementation of the information we hold about you;
- Request deletion of the information we hold about you if:
- We process your data based on consent;
- We process your data unlawfully;
- Your data is processed based on our legitimate interest and you contest our legitimate interest;
- Your data is no longer necessary for the purposes for which it was collected;
- We are legally required to delete information about you;
-
- Request restriction of the processing of your information if you contest the accuracy of the data or object to the processing, refuse to delete unlawfully processed data, or need the data to assert, exercise, or defend legal claims;
- Contest the collection, use, and storage of your information in our Company when processing your data based on legitimate interests;
- Request export of your data if you provided it in a structured, commonly used format and consented to such processing, or if we need to process the data to fulfill a contract with you;
- Withdraw your consent to personal data processing at any time;
- Submit a complaint to the State Data Protection Inspectorate (more information at vdai.lrv.lt).
10. How can you assist me?
If you have any questions, comments, or complaints regarding how we collect, use, and protect your data, our Data Protection Officer is ready to help. If you need their assistance, please contact them at ccs@dat.lt.
UAB “CCS-CUSTOMERS CARE SERVICES”
NEWSLETTER RECIPIENT PRIVACY POLICY
Last updated: 2024-06-10
UAB “CCS-customers care services” (hereinafter – we, the Company) is committed to protecting your information. We comply with the European Union General Data Protection Regulation (GDPR) and other laws that establish rules for personal data processing when handling your personal data collected by our Company.
1. How should I read this Privacy Policy?
This Privacy Policy will answer key questions about how we collect, use, and protect information about you. If you have any questions or if any part of this notice is unclear, our Data Protection Officer is ready to assist you as described in section 8 of this Privacy Policy. Please note that any form of the word “we” in this Privacy Policy refers to our Company, as specified in section 2 of the Privacy Policy.
2. Who is responsible for processing my data?
We are your data controller: UAB “CCS-customers care services”;
Our legal entity code is: 302701939;
Our address is: Savanorių pr. 123A, Vilnius;
Email address: ccs@ccs.lt;
Phone number: +370 5 249 0969.
3. Why do you collect information about me?
We want to promote our activities – for this purpose, we send newsletters to our clients via email.
4. What is the legal basis for collecting information about me?
For all direct marketing activities, we rely on the consent obtained to promote our services to our clients (GDPR Article 6(1)(a)).
5. Do you share my information with other entities?
Information about you may be transferred to our service providers – email marketing platforms.
6. How long will you retain information about me?
We will retain information about you as long as you remain our client or until you unsubscribe from our newsletter.
7. What are my rights?
If you wish to take any of the following actions, please contact our Data Protection Officer as specified in section 8. Please note that these rights may be subject to exceptions and limitations provided by law.
- Request access to the information we hold about you, if we process your personal data that allows us to identify you;
- Request correction or supplementation of the information we hold about you;
- Request deletion of the information we hold about you when:
– We process your data based on consent;
– We process your data unlawfully;
– We process your data based on our legitimate interest, and you contest our legitimate interest;
– Your data is no longer necessary for the purposes for which it was collected;
– We are required by law to delete your information;
- Request restriction of the processing of your information when you contest the accuracy of the data or object to the processing of your data, disagree with the deletion of unlawfully processed data, or need the data to establish, exercise, or defend legal claims;
- Object to the collection, use, and storage of your information when we rely on legitimate interests as the basis for processing your data;
- Request data portability if you provided data to us in a structured, commonly used format and consented to the processing of such data or if we need to process this data to fulfill a contract with you;
- Lodge a complaint with the State Data Protection Inspectorate (more information at vdai.lrv.lt).
8. How can you help me?
If you have any questions, comments, or complaints about how we collect, use, and protect data about you, our Data Protection Officer is ready to assist you. If you need their help, please contact them at ccs@dat.lt.
UAB “CCS-CUSTOMERS CARE SERVICES”
PRIVACY POLICY FOR DEBTORS
Last updated: 2024-06-10
UAB “CCS-customers care services” is committed to protecting your information. We comply with the European Union General Data Protection Regulation (GDPR) and other laws that establish rules for personal data processing when handling your data collected by our Company.
1. How should I read this notice?
This Privacy Policy will answer key questions about how we collect, use, and protect information about you. If you have any questions or if any part of this notice is unclear, our Data Protection Officer is ready to assist you as described in section 10 of this Privacy Policy. Please note that any form of the word “we” in this Privacy Policy refers to our Company, as specified in section 2 of the Privacy Policy.
2. Who is responsible for managing my data?
We are your data controller: UAB “CCS-customers care services”;
Our legal entity code is: 302701939;
Our address is: Savanorių pr. 123A, Vilnius;
Email address: ccs@ccs.lt;
Phone number: +370 5 249 0969.
3. Why do you collect information about me?
We acquire the collection rights for your outstanding debt administration fee from our clients. Once we take over the collection rights for this fee from our client, you become indebted to us. Therefore, to administer this debt, we collect, use, and store information about you.
4. Where did you obtain information about me?
We receive information about you from our clients on whose behalf we collect debts. Detailed information about where we obtained information about you will be provided in the notices sent to you personally.
5. What information about me do you receive?
We receive the following information about you:
- Your identification details (name, surname, personal code, VAT payer code, individual activity certificate number, etc.);
- Your contact details (address, phone number, email address);
- Information about the debt (origin of the debt, amount of the debt, date from which the debt arose).
6. What is the legal basis for collecting information about me?
We collect, use, and store information about you lawfully because we have a legitimate interest in conducting debt administration activities (GDPR Article 6(1)(f)).
7. Do you transfer information about me to anyone?
Information about you may be transferred to:
- Our service providers – companies providing accounting, IT, communication (email), and data storage services, which assume legal obligations for confidentiality and security in the field of personal data protection;
- Legal service providers, law firms, as necessary for obtaining legal assistance or defending legitimate interests;
- Courts, as necessary for debt collection;
- Bailiffs, as necessary for debt collection.
8. How long will you retain information about me?
Information about you will be retained for 10 years from the payment of the debt.
9. What are my rights?
If you wish to take any of the following actions, please contact our Data Protection Officer as specified in section 10. Please note that these rights are subject to conditions and exceptions provided by law.
- Request access to the information we hold about you if we process your personal data that allows us to identify you;
- Request correction or supplementation of the information we hold about you;
- Request deletion of the information we hold about you when:
– We process your data based on consent;
– We process your data unlawfully;
– We process your data based on our legitimate interest, and you contest our legitimate interest;
– Your data is no longer necessary for the purposes for which it was collected;
– We are required by law to delete your information;
- Request restriction of the processing of your information when you contest the accuracy of the data or object to the processing of your data, disagree with the deletion of unlawfully processed data, or need the data to establish, exercise, or defend legal claims;
- Object to the collection, use, and storage of your information in our Company when we rely on legitimate interests as the basis for processing your data;
- Request data portability if you provided data to us in a structured, commonly used format and consented to the processing of such data or if we need to process this data to fulfill a contract with you;
- Lodge a complaint with the State Data Protection Inspectorate (more information at vdai.lrv.lt).
10. How can you help me?
If you have any questions, comments, or complaints about how we collect, use, and protect data about you, our Data Protection Officer is ready to assist you. You can contact them at ccs@dat.lt.